Shipping policy

We ship worldwide via multiple shipping carriers (Canada Post, UPS, FedEx, etc.) from Winnipeg, Manitoba, Canada. You will be asked to select a delivery method during checkout. Shipping costs will apply and will be added at checkout. Shipping cost is determined by (1) the total weight and volume of your order as charged by the shipping carrier and (2) a small surcharge to cover our shipping supplies.

Expected shipping times displayed at checkout are estimated by the shipping carrier and may or may not come with service delivery guarantees (depending on the selected service). For most shipping carriers, expected shipping times are displayed in business days (ie. does not include Saturday/Sunday). FedEx is the only carrier that delivers 7 days a week.

The system will calculate the shipping cost of your trackable parcel after you checkout, prior to any payment. An email confirmation will be sent to you upon payment and second email confirmation will be sent when your order is packaged. If your selected shipping method includes tracking, this second email will include a tracking number for you to track the status of your order.

US Shipping

We provide multiple shipping carriers as options for US shipping.

Canada Post - US orders shipped via Canada Post are handed off to USPS once arriving in the USA. For assistance with a package, please contact your local USPS outlet while providing them your tracking number.

Same Day Shipping

We strive to ship your orders out on the same or next day. During weekdays (Monday to Friday), most orders placed before 3:00 PM Central Standard Time will be packaged and shipped same day. During weekends (Saturday, Sunday), most orders placed before 4:00 PM Central Standard Time will be packaged and shipped same day (even though it's in the shipping carriers hands, it may not start moving until Monday).

PayPal eCheck

If you choose to use Paypal eCheck, please be aware that there is a 5 to 12 business day delay, during which Paypal is verifying your payment. We cannot process your order until Paypal has cleared the payment, so please expect a 1 to 2 week delay on orders using Paypal eCheck.

Shipping time is determined by your shipping option and shipping destination (delivery times to major urban centres will be quicker). We currently offer the following shipping options:

  • Canada Post $5.25 single disc, ship via letter mail (customer risk, no tracking, no insurance, shipped in a letter mailer)
  • Canada Post Trackable Expedited Parcel (delivery time of 2 to 8 business days)
  • Canada Post Trackable Xpresspost Parcel (delivery time of 2 to 4 business days)

These estimated delivery times are based off of orders within Canada. For international customers, please allow extra time for your package to clear customs.


Shipping Carriers

We work with a few select shipping carriers to ensure that our customers are receiving the best shipping prices and service. Please review carrier websites for detailed information on service timelines and tracking information.